"Difficulties are meant to rouse, not discourage. The human spirit is to grow strong by conflict."
William Ellery Channing, American, 1780-1842
Conflict in the workplace can stifle creativity, productivity and lower morale. It is also a constant variable in life, whether at work or in our personal life we will experience conflict on a daily basis. It is how we deal (or don't deal) with that conflict that will dictate how successful we are in our working and personal relationships. By utilizing effective communication skills conflict resolution can become an easier process.
