Conflict Resolution
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Petrushansen (June 23, 2010).  Workplace Conflict : How To Resolve Conflict in Workplace.  Retrieved from

Conflict.  (n.d.) In American Heritage Dictionary.  Retrieved from

Resolution.  (n.d.) In  Retrieved from

Dana, D.  (2001).  Conflict Resolution: Mediation tools for everyday worklife.  (1st).  New York: McGraw-HillLast name, First Initial. (Year). Book title: Subtitle. (Edition) [if other than the 1st]. Place:    Publisher.

Kilmann, Ralph.  (2007).  Conflict and Conflict Management.  Retrieved February 13, 2011, from Ralph Kilmann Web Site:

Mind Tools, Online management and leadership training.  (n.d.).  Conflict Resolution; Resolving conflict rationally and effectively.  Retrieved February 13, 2011, from Mind Tools Web Site:  (n.d).  Conflict Resolution.  Retrieved February 17, 2011, from Web Site:, a trusted non-profit resource.  (n.d.).  Conflict Resolution Skills; BUILDING THE SKILLS THAT CAN TURN CONFLICTS INTO OPPORTUNITIES.  Retrieved February 12, 2011, from Web Site:

Deutsch, Morton & Coleman, Peter T., Handbook of Conflict Resolution: Theory and Practice, April 2000, Jossey-Bass